Privacy Policy

Gravity Engineering Consultancy LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gravityengineering.ae and use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the website or use our services.

This policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable data protection regulations in the United Arab Emirates.

1. Personal Information You Provide

We collect information that you voluntarily provide when you:

• Submit Contact Forms: Name, email address, phone number, project details
• Use Quote Calculator: Project specifications, property information, contact details
• Request Services: Business information, property documents, identification details
• Subscribe to Newsletter: Email address, preferences
• Communicate with Us: Any information included in emails, WhatsApp messages, or phone calls

2. Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, click data, referral source
• Location Data: General geographic location based on IP address
• Cookies & Tracking: Session data, preferences, analytics information

3. Information from Third Parties

• Google Analytics: Website traffic and user behavior data
• Meta Pixel: Advertising performance and conversion tracking
• Vercel Analytics: Performance and user experience metrics

We use collected information for the following purposes:

• Service Delivery: Process your inquiries, provide quotes, deliver engineering consultancy services
• Communication: Respond to questions, send project updates, provide customer support
• Marketing: Send newsletters, promotional materials, service updates (with your consent)
• Website Improvement: Analyze usage patterns, optimize user experience, fix technical issues
• Legal Compliance: Maintain records required by UAE law, respond to legal requests
• Security: Protect against fraud, unauthorized access, and other security threats
• Analytics: Understand website performance, user demographics, conversion rates

We may share your information with:

• Service Providers: Email providers (Resend), analytics services (Google, Vercel), CRM systems (Google Sheets), hosting providers
• Government Authorities: Dubai Municipality, other regulatory bodies when required for project approvals
• Professional Partners: Architects, engineers, contractors involved in your project (with your consent)
• Legal Obligations: Law enforcement, courts, or government agencies when legally required
• Business Transfers: In case of merger, acquisition, or asset sale (users will be notified)

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: HTTPS/SSL encryption for all data transmission
• Access Controls: Limited employee access on need-to-know basis
• Secure Hosting: Industry-standard hosting providers (Vercel, Google Cloud)
• Regular Audits: Periodic security assessments and updates
• Data Minimization: We collect only necessary information

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Under UAE data protection laws, you have the following rights:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your data for marketing purposes
• Restriction: Request restriction of processing in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at info@gravityengineering.ae or +971 52 244 8485.

We retain your personal information for as long as necessary to:

• Provide services and fulfill contractual obligations
• Comply with UAE legal and regulatory requirements (minimum 5 years for business records)
• Resolve disputes and enforce our agreements
• Maintain business records and project documentation

After the retention period expires, we securely delete or anonymize your data unless legally required to retain it longer.

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries outside the UAE, including the United States (Google, Vercel, Resend servers). We ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by UAE authorities
• Service providers with adequate data protection measures
• Compliance with international data protection standards

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending email notification to registered users (for significant changes)
• Displaying a notice on our website homepage

Your continued use of our website after changes indicates acceptance of the updated policy.